Delete your Tredan account and data

Last updated: 6 November 2026

You can request account deletion in Tredan or contact us without the app. Deleting local data and cancelling a subscription are separate actions.

Delete your account in the app

Open Tredan and go to Settings.
Sign in to the account you want to delete if you are not already signed in.
Choose Delete my account, review the confirmation and confirm the deletion request. Complete any provider reauthorization requested by the app.
Wait for the result. If deletion fails, use the offered retry. If server deletion succeeds but local cleanup is incomplete, finish the local cleanup as prompted.

Account deletion removes the server account and its associated app records through the account-deletion service. App-owned local data is cleared after the server confirms deletion. Provider-managed backups and security records may remain under their retention arrangements or where required by law; see the Privacy Policy. Apple-linked deletion requires fresh Apple authorization and successful provider revocation. If this cannot complete on your device or you receive an error, contact us rather than assuming deletion succeeded.

Request deletion without the app

Email support@tredanfitness.com with the subject Tredan account deletion. Identify the sign-in email or account you want deleted so the request can be verified. Do not send your password, one-time sign-in code, payment details or a backup of your health records. We may need additional information to verify that the account belongs to you. We will not ask you to email a password or sign-in code. A request email is not itself confirmation that deletion has completed.

Local data, backup copies and subscriptions

Delete all my data in Settings clears data owned by the app on that device. It does not delete a server account.
Deleting an account or local data does not cancel an App Store or Google Play subscription. Manage that subscription through the store where you purchased it.
Backups you saved or shared outside Tredan remain with their destinations. Delete those copies separately. A full backup can contain saved health readings.
Health / Health Connect authorization is controlled in your device's settings. Local deletion cannot revoke those system permissions or remove the original records from the health provider.

For more detail, see the Tredan Privacy Policy.